SHIPPING

We aim to dispatch orders from our warehouse in one business day from time of purchase, although this can be delayed due to item availability or seasonal backlog.

Estimated standard shipping times for metro areas are between 2-5 business days, however during busy periods shipping can take up to 10 days.

We cannot guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time, weather conditions, and the distance of the shipping address from our distribution centre in Melbourne, Australia.

Please be advised that we do not offer international shipping to countries outside of Australia. A signature required for receiving the order delivery.

Click here for full Shipping breakdown.

RETURNS + EXCHANGES

In order to organise a return under these terms and conditions, you must notify us via the Contact Form within 30 days of taking delivery of your product and request a return under this Policy. To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging, along with all included accessories, and must not be damaged in any way, so we can sell them as brand new product. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase.

Click here for full Returns + Exchanges breakdown.

Warranty

Bitty Boomers warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of 1 year from the date of original purchase. Should service be required by reason of any defect or malfunction, it is best to first return this product and all parts thereof to the store where it was originally purchased. If you need to send the product for service during the warranty period, Bitty Boomers will repair or, at its discretion, replace this product without charge. This decision is subject to verification of the defect or malfunction upon delivery of this product to the Returns Department.

This warranty is only valid for Bitty Boomers purchased on bittyboomers.com.au

Please click here on instructions on how to request a replacement, repair or refund for an item.

Click here for full warranty breakdown.